Shipping Policy
Last updated September, 2023
Shipping Costs
Calculated Shipping Costs
Shipping costs can be viewed in your shopping cart after entering the ship-to zip code.
Shipping Types
Standard Shipping
Cellorigins.com partners with proven carriers that offer insurance and tracking, including: UPS, FedEx, and USPS. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time, and dependent upon warehouse turnaround. In addition, up to 5 days of processing time may be added to the shipping time.
Domestic Shipping:
● Standard Ground Shipping: 1-5 business days.
● Second Day Air: 2 business days after shipment
● Next Day Air: 1 business day after shipment.
Shipping, Delivery, and Cutoff Times
Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method.
Cut-off times indicate when order must be placed to begin processing on a particular day, and vary by carrier.
Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.
Shipping Destinations
Your order can be shipped to any address (excluding PO boxes) in the contiguous United States, Alaska or Hawaii. Any states with delivery restrictions will be noted on each item’s product information page.
For our international customers, we are happy to fulfill orders to international freight forwarding service providers. The customer will be responsible for selecting and providing their own freight forwarding service provider with a delivery address within the contiguous United States.
For standard delivery to an APO/FPO/DPO address, please contact our team at (573) 999-6220 place your order and obtain a custom shipping quote. Freight orders cannot be shipped to an APO/FPO/DPO address.
Delivery Restrictions
If applicable, delivery restrictions for specific states will be noted on an item’s product information page.
Shipping & Order Confirmations
You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.
Manufacturer Warranty Information
Each product sold by Cellorigins.com includes its full-factory manufacturer warranty, which can be found on the product page. If you have a warranty inquiry on an item you purchased from cellorigins.com, we can provide additional information and contact the manufacturer directly.
Backordered Products
Occasionally, an item is out of stock and is on backorder.
● Backordered items are charged in full at the point-of-sale, just like in-stock items. This is to reserve the item with the manufacturer or, in some cases, reserve an item that's made to order.
● Within 24 hours of the order placement, we'll notify you via email if items are backordered and the estimated shipping date.
● Prior to the shipping date, we will verify with the manufacturer or shipping warehouse that we are on track to ship. We'll notify you via email if there is a reason for additional delay.
● If backordered items are confirmed as not shipped, the order MAY BE canceled. Items that have left the manufacturer or original storage facility CANNOT be canceled.
● To cancel a backordered item, contact customer service and we'll do our best to halt shipment. We'll confirm your cancellation via phone or email, and credit or update your order.
If Your Product Is Damaged In Transit
Contact the Cell Origins team if your product is damaged.
● If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery.
● If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact Cell Origins. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been opened or altered.
Providing The Correct Delivery Address
Due to variances in tax laws from state to state, once an order has been placed, we are no longer able to alter the shipping address. Please make sure that all of your shipping information is correct before placing your order.